Technical Support Specialist
Avigilon designs, manufactures, and markets award-winning HD surveillance solutions. The performance and value leader, Avigilon's solutions protect and monitor thousands of customer sites in more than 80 countries around the world. Avigilon Control Center, the world's first open HD Network Video Management Software platform, and the industry's broadest range of megapixel cameras (1-29 MP) deliver full situational awareness and clear image detail. Campuses, transportation systems, healthcare providers, cities, retailers, infrastructure, and manufacturing sites with security, safety validation, and compliance requirements all benefit from reduced investigation time and indisputable video evidence.
In 2013, Avigilon was the fastest growing company in Canada on the PROFIT 500. The company was also named Cantech's Stock of the Year (TSX), as voted by Canada's top financial analysts. The previous year saw Avigilon named the Fastest Growing Technology Company in Canada, the Fastest Growing Software Company in North America for the second year in a row, and the 'Company of the Year' by the BC Technology Industry Association.
Avigilon recently acquired RedCloud, an up and coming access control solution, which is now known as RedCloud – and Avigilon Company. Avigilon is going to take this great product to the next level using the same ideals that built the Surveillance solution.
We are looking for the best people: smart, creative, passionate about their work, and excited for new challenges. As the Technical Support Specialist – Access Control, you will be reporting to the Technical Support Team Leader - NA. You will develop and maintain a superior understanding of Avigilon products in order to ensure critical customer issues are addressed as soon as possible through providing accurate and timely resolutions by phone and e-mail to customer issues related to the deployment, troubleshooting, and installation of RedCloud – and Avigilon Company solutions. A strong customer-oriented mentality will be key to being successful in this role.
In this role you will be an integral part of our technical support team and you will have the opportunity to combine your expert technical advice with outstanding customer service. You will need to learn and understand a very diverse set of technologies in order to effectively troubleshoot and help customers. Our product is a complex, real-time, enterprise system that involves the following core technologies:
Our goal is to provide fanatical customer service that achieves not just customer satisfaction but customer happiness. We’re looking for someone who loves to help others and can be empathetic even when dealing with tough customers. You have to be an excellent communicator, as customers love when we get back to them quickly with a clear, concise, and friendly answer.
Our customers are certified RedCloud - an Avigilon Company resellers, and you’ll be interacting with them via phone and email to solve their problems. There are always new challenges to overcome and new features to learn about, and you will be expected to contribute to our knowledgebase as part of your ongoing learning.
Preference will be given to candidates with one or more of the following
Perks & Benefits:
As a full-time employees of Avigilon you are eligible to receive a comprehensive benefits package which includes MSP, extended health, dental, travel medical insurance, and eligibility to participate in the Employee Share Purchase Plan (ESPP). In addition, employees receive a health spending account to cover additional health care costs of your choosing (vision, dental, RMT etc). Perks at our Yaletown offices include, outdoor basketball court and full-service in-door gym along with proximity to public transportation.