Technical Support Specialist

Job ID 
2013-1146
Job Location 
CA-BC-Vancouver
# Positions 
1
Job Type 
Full Time
Career Level 
Entry Level, Experienced
Years of Experience 
3
More information about this job:
Job Description:

 

Technical Support Specialist

Vancouver, Canada

 

Avigilon designs, manufactures, and markets award-winning HD surveillance solutions. The performance and value leader, Avigilon's solutions protect and monitor thousands of customer sites in more than 80 countries around the world. Avigilon Control Center, the world's first open HD Network Video Management Software platform, and the industry's broadest range of megapixel cameras (1-29 MP) deliver full situational awareness and clear image detail. Campuses, transportation systems, healthcare providers, cities, retailers, infrastructure, and manufacturing sites with security, safety validation, and compliance requirements all benefit from reduced investigation time and indisputable video evidence.

 

In 2013, Avigilon was the fastest growing company in Canada on the PROFIT 500. The company was also named Cantech's Stock of the Year (TSX), as voted by Canada's top financial analysts. The previous year saw Avigilon named the Fastest Growing Technology Company in Canada, the Fastest Growing Software Company in North America for the second year in a row, and the 'Company of the Year' by the BC Technology Industry Association.

 

Job Description and Responsibilities

 

We have multiple openings for positions within our technical support team for people who can combine expert technical advice with outstanding customer service. You will need to learn and understand a very diverse set of technologies in order to effectively troubleshoot and help customers. Our product is a complex, real-time, enterprise system that involves the following core technologies:

 

  • Bandwidth-intensive data streaming over an IP network
  • Computer hardware, specifically high-performance server and storage hardware
  • Advanced Windows configuration and management
  • Electronics and Mechanics
  • Software and firmware
  • Video compression
  • Digital photography
  • Large scale integrated systems with thousands of cameras and petabytes of storage

Our goal is to provide fanatical customer service that achieves not just customer satisfaction but customer happiness. We’re looking for someone who loves to help others and can be empathetic even when dealing with tough customers. You have to be an excellent communicator, customers love when we get back to them quickly with a clear, concise, and friendly answer.

Our customers are certified Avigilon resellers, and you’ll be interacting with them via phone and email to solve their problems. There are always new challenges to overcome and new features to learn about, and you will be expected to contribute to our knowledgebase as part of your ongoing learning.

 

Qualifications

  • 2-5 years’ experience providing technical support for a technology company
  • Self-motivated and focused with a passion for technology and an aptitude for customer happiness
  • Excellent verbal and written communication skills
  • Possesses strong analytical and troubleshooting skills
  • Must be able to quickly learn and understand new ideas and concepts
  • Pleasant, friendly style of verbal and written communication
  • Work well in a team environment

Technical:

  • Excellent knowledge of networking principles and IP communication
  • Intimate knowledge and experience with Windows troubleshooting tools and techniques
  • Experience with computer hardware configuration and troubleshooting
  • Experience with network equipment configuration and troubleshooting

Preference will be given to candidates with one or more of the following:

  • College degree or diploma of technology
  • Microsoft and/or Cisco certifications
  • Prior experience in surveillance industry
  • Digital photography hobbyist
  • Multilingual

 

Perks & Benefits:

As a full-time employees of Avigilon you are eligible to receive a comprehensive benefits package which includes MSP, extended health, dental, travel medical insurance, and eligibility to participate in the Employee Share Purchase Plan (ESPP). In addition, employees receive a health spending account to cover additional health care costs of your choosing (vision, dental, RMT etc).  Perks at our Yaletown offices include, outdoor basketball court and full-service in-door gym along with proximity to public transportation.

 

 

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