• Return Merchandise Authorized (RMA) Material Handler

    Job Location US-Plano
    Job ID
    # Positions
    Job Type
    Permanent Full Time
  • Job Description

    Return Merchandise Authorized (RMA) Material Handler


    At Avigilon we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.

    Founded in 2004 in Vancouver, Avigilon has been a driving force behind the security industry’s AI evolution and has continuously been a company that stands for innovation and growth. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.


    Job Summary:   

    Reporting to the department Sr. Engineer, an RMA Material Handler is a key player in helping achieve Company objectives by ensuring team members are abiding by company safety procedures and achieving Quality Department goals. An RAM Material Handler is responsible for ensuring completeness and accuracy of returned merchandise and correctly recording the information in the system.  



    • Receiving Customer’s Returned Authorized (RMA) product and materials
    • Sorting/Verifying RMA Number, quantity of returned product, and inputting data into SAP system
    • Ensuring the accuracy of returned product part number and quantity transactions
    • Identify and record any errors and discrepancies including missing and/or damaged goods
    • Clearly communicate any quantity and product discrepancy to appropriate team for a resolution
    • Prioritize and follow-up with appropriate team to close open issues
    • Perform basic quality inspection on select RMA received materials for proper disposition
    • Coordination with RMA Technicians and Inventory control team to complete daily transactions
    • Maintaining a clean and organized work area
    • Adhering to the Company’s safety policies/procedures, and OSHA
    • Other duties as assigned

    Requirements, Skills & Qualifications:

    • 2+ years’ experience in a similar role
    • Understating of manufacturing process
    • Experience with UPS and/or Fed-Ex system is desirable
    • Experience in operating a Reach Truck forklift is a plus
    • Acute attention to detail is required
    • Ability to lift up to 50 lbs
    • Strong verbal and written communication skills
    • Working knowledge of Microsoft Word, Excel and Outlook is required
    • ERP experience (preferably SAP experience) is definitely a plus
    • Self-motivated team player capable of multi-tasking in a fast paced work environment
    • Ability to read, write, and speak English
    • Ability to work overtime and weekend shifts when necessary


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