• IT Support Specialist - Co-op

    Job Location CA-BC-Vancouver
    Job ID
    # Positions
    Job Type
    Temporary Full Time
  • Job Description


    IT Support Specialist  - Co-op

    Vancouver Canada


    Reporting to the IT Support Lead US, Avigilon is seeking a capable, dynamic, experienced, and highly qualified IT Support Specialist to be a key member of our IT Support team. This role will be responsible and accountable for supporting Avigilon’s internal staff as well as key aspects of Avigilon’s corporate IT assets and ensuring availability.

    This role requires knowledge of windows for desktops, servers, remote technology and a good understanding of networking. Excellent communication and interpersonal skills are required, along with a high level of written and spoken English. Key responsibilities of this role will include:


    Scope of Role / Prime Accountabilities:

    • Service Desk and Desk Side client support
    • Windows / Linux desktop support
    • Ensuring desktop operating systems and applications are patched to current levels
    • Centralized antivirus / malware solution is closely monitored; Remediating / containing any malware or virus incidents within desktop environment
    • Voice, telephony, video conferencing support
    • ITIL / infrastructure process, standards and documentation
    • Email / exchange / active directory
    • VPN / remote connectivity
    • Incident management and documentation
    • IT projects as required
    • Producing procedural and support technical documentation
    • Maintaining and developing assigned technologies

    Responsibilities include:

    • Provide front line support as an SME
    • Drive continuous improvement and best practice administration and support of key assigned corporate IT Service Desk areas and other assignments as required
    • Ensure formal SLA’s that meet business requirements are adhered to
    • Ensure incident response and management protocols and process are effectively and consistently followed
    • Act as level I / II support for incidents and business impacting client issues; Act as backup at times for other team members
    • Ensure high quality on time completion of all support services and verbal commitments; Provide effective oral and written status updates and presentations
    • Ensure support tickets are closed in a timely manner and appropriate resolutions are documented within the incident ticket
    • Ensure effective ITIL infrastructure process and policies are adhered to
    • Ensure security measures, systems, controls and policies to protect corporate assets, systems and intellectual property are adhered to
    • Ensure effective and accurate IT asset tracking and management
    • Ensure effective and accurate tracking and logging of support related issues
    • Provide effective desktop and helpdesk support across the scope of the role
    • Proactively identify and effectively communicate and package systemic IT related issues and problems requiring root cause analysis and solution development
    • Create descriptive and professional user software and other installation documentation which is end user friendly, intelligible and well packaged
    • Create and update application and system runbooks
    • Ensure new hire onboarding is executed flawlessly with no follow-up support issues



    • Working towards a Degree or diploma in a related Infrastructure / IT area or discipline or equivalent experience
    • General knowledge of IT systems
    • Self-motivated and focused with a passion for technology and an aptitude for customer happiness
    • Excellent verbal and written communication skills
    • Possesses strong analytical and troubleshooting skills
    • Must be able to quickly learn and understand new ideas and concepts
    • Detail oriented and very organized with the ability to multitask
    • Works well in a team environment


    Technical Skills:

    • Excellent knowledge of Windows 7, 10
    • Proficient with Microsoft Office and associated applications
    • Understanding of computer networking and network security concepts
    • Knowledge of Windows troubleshooting tools and techniques
    • Experience with computer hardware configuration and troubleshooting


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