• Technical Trainer

    Job Location US-Plano
    Job ID
    # Positions
    Job Type
    Permanent Full Time
  • Job Description

    Technical Trainer

    Plano, Texas


    Under the direction of the Director of Global Training, the Technical Trainer will be responsible for delivering consistent and valuable training to educate Avigilon customers, partners and Avigilon employees. The perfect candidate will drive the Avigilon vision and strategy in accordance with the Avigilon mission statement.

    Responsibilities include:


    • Conduct employee, customer and partner training using a variety of instructional techniques and delivery methods, including classroom-based learning, regional ILTs and virtual learning
    • Responsible for maintaining the classroom infrastructure for Training organization
    • Maintain education records (i.e. rosters, examinations, etc.,) for delivery of metrics and reporting

    Training Program:

    • Assist and maintain Avigilon’s technical education courses that support the certification program
    • Write and review certification exam questions, requirements and lab results to measure participant’s comprehension of the training
    • Ensure certification exams are consistently measuring the learner’s knowledge and understanding of the material. Provide feedback, analysis, and recommendations on certification exam
    • Deliver on-boarding and sales training to internal employees and partners

    Instructional Collaboration:

    • Work with content development to establish on content for new products or changes to existing products
    • Collaborate with the product management team to clearly understand the usage and intent of new features and how that translates into training needs
    • Understand and incorporate the best practices for Avigilon products (installation, operation) into the training
    • Create courseware assets as needed (examples, exercise instructions, etc.)
    • Provide continuous improvement recommendations to delivering training

    Desired Skills and Experience:

    • Requires a BA/BS degree and at least 3 years of training work experience delivering technical training; product implementation experience is a plus
    • Proficient in Microsoft Word, PowerPoint, Excel, WebEx
    • Proven presentation skills and experience.
    • Excellent verbal and written communication skills, and strong interpersonal skills
    • Excellent organizational skills with attention to detail
    • Creative thinker, highly motivated and self-managing
    • Must be able to coordinate and organize tasks and activities to ensure that project schedules and project goals are met
    • Must be a team player and be able to work collaboratively with others in a fast pace environment
    • Ability to travel up to 40%

    Avigilon is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, age, disability, veteran status, genetic information, or any other characteristic protected under applicable law. It is the policy of Avigilon to comply with all aspects of the Americans with Disabilities Act.  Upon request, Avigilon will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.




    Follow and learn more about Avigilon at:

    Website: avigilon.com

    Facebook: facebook.com/avigiloncorporation

    Twitter: twitter.com/avigilon

    YouTube: youtube.com/user/avigilon


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