• Senior Business Analyst, Sales Operations

    Job Location US-Plano
    Job ID
    # Positions
    Job Type
    Permanent Full Time
  • Job Description

    Senior Business Analyst, Sales Operations

    Plano, TX, USA


    Avigilon, a Motorola Solutions Company, provides trusted security solutions to the global market. Avigilon designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon’s solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.


    Position Overview:

    The Senior Business Analyst, Global Sales Operations will work under general supervision of the Manager, Global Sales Operations and be responsible for supporting all of sales organization, leading efforts in the overall documentation of the Sales Operations processes, managing process improvement projects as well as Sales Force reporting and ad-hoc projects as needed.


    Responsibilities include:

    • Keep documentation updated on Sales Operations current state processes including Inside Sales, Field Sales team and Sales Support
    • Manage and keep up to date overall Sales Operations control plan by collaborating with Senior Manager, Global Sales Operations as well as implement Audit processes to ensure validity of the control plan
    • Identify, document and recommend solutions for process issues as well as recommend best practices and document Sales Operations future state requirements
    • Manage the complete lifecycle of a project from start to finish
    • Present future state process recommendations to sales operations leadership for approval
    • Manage, resolve and route Salesforce related requests from business users
    • Maintain Salesforce reports and dashboard analytics
    • Participate in data analysis/validation and User Acceptance Testing for Sales Operations
    • Assist in creating and updating training material for Sales and Sales Operations teams
    • Maintain SharePoint site for the Sales Operations to ensure standard structure and process is in place at all times and all documents are up to date on SharePoint
    • Business requirements gathering, fit/gap analysis, and itemized documentation
    • Other duties as assigned



    • BS Degree in Business Administration, Information Systems, or other relative degree
    • 3 – 6 years of experience as a Business Analyst
    • Minimum 3 years’ experience with successfully managing projects, conducting business analysis and process improvements
    • Experience improving the quality of process outputs of a team resulting in: i.e. reduced process cycle time, reduced cost, increase customer satisfaction, and increased profits
    • Hands on experience with Salesforce – reporting, dashboards, knowledge of sales cycle
    • Fluency in Microsoft Applications, including Outlook, Word, Excel, PowerPoint and Access
    • Demonstrated experience with SAP and SharePoint preferred
    • Effective time management and organizational skills with the ability to work with tight deadlines
    • Travel as necessary


    Perks and Benefits:

    As a full-time employee of Avigilon, you are eligible to receive a comprehensive benefits package which includes a competitive salary with full benefits including extended health, dental, vision, paid vacation and holidays, 401K, participation in corporate events, etc.


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