Business Analyst, Customer Service
At Avigilon we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.
Founded in 2004 in Vancouver, Avigilon has been a driving force behind the security industry’s AI evolution and has continuously been a company that stands for innovation and growth. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.
Reporting to the Manager of Technical Support, the Business Analyst, Customer Service is responsible for coordinating with the leadership team to design, develop, and release new processes and efficiencies into production, while also improving what is currently in place. This role will provide actionable insights into the operations and performance of Technical Support at Avigilon.
Great relationship building, communications skills, quality and accuracy are essential. You will be engaging the business stakeholders to understand and develop solutions to fit their needs; always ensuring that you are aligned with Avigilon’s current vision.